Trayve Refund Policy

2.1 Available Plans

Trayve offers four subscription tiers:

• Free Plan: No cost, limited features
• Creator Plan: Paid subscription with enhanced features for creators
• Professional Plan: Advanced features for professional users and businesses
• Enterprise Plan: Full feature access with premium support

2.2 Billing Cycle

• Subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan)
• Billing is processed through our payment partner, DodoPayments (https://dodopayments.com/)
• All prices are listed in the currency displayed at the time of purchase
• Subscription fees are charged in advance for each billing period

2.3 Payment Processing

• Payments are processed securely through DodoPayments
• We do not store your payment information on our servers
• Payment disputes should be directed to your payment method provider initially, then to us if unresolved

3.1 General No Refund Policy

This includes but is not limited to:

• Monthly subscription fees
• Annual subscription fees
• Upgrade fees between subscription tiers
• Any promotional or discounted subscription payments

3.2 Rationale for No Refund Policy

Our no-refund policy exists because:

• We provide immediate access to our AI-powered virtual try-on services
• Digital services and AI-generated content cannot be "returned" once accessed
• We offer a comprehensive Free Plan for users to evaluate our Service before upgrading
• Our AI processing costs are incurred immediately upon service usage

3.3 Service Credits

Since we operate on a subscription model rather than a credit system, there are no unused credits to refund. Your subscription provides access to features and services during your billing period.

4.1 Cancellation Rights

• You may cancel your subscription at any time
• Cancellation can be done through your account settings or by contacting support
• Cancellation is effective at the end of your current billing period
• No partial refunds will be provided for the remaining subscription period

4.2 Cancellation Process

To cancel your subscription:

1. Log into your Trayve account
2. Navigate to subscription settings
3. Select "Cancel Subscription"
4. Follow the confirmation prompts

OR
Contact our support team at contact@trayve.app with your cancellation request.

4.3 Post-Cancellation Access

• After cancellation, you retain access to paid features until the end of your current billing period
• Your account will automatically downgrade to the Free Plan when the billing period ends
• Your generated images and uploaded content remain accessible according to your new plan limitations
• You can reactivate your subscription at any time

5.1 Voluntary Account Deletion

• You may request complete account deletion at any time
• Account deletion removes all your personal data, uploaded images, and generated content
• Account deletion is irreversible and no refunds are provided
• To delete your account, contact us at contact@trayve.app

5.2 Involuntary Termination

• We reserve the right to terminate accounts for violations of our Terms of Service
• No refunds will be provided for accounts terminated due to policy violations
• Terminated users may not create new accounts without our explicit permission

6.1 Billing Disputes

If you believe you have been charged incorrectly:

1. Contact DodoPayments: First, contact our payment processor directly regarding payment disputes
2. Contact Trayve Support: If unresolved, email us at contact@trayve.app with:
   • Your account email address
   • Transaction details (date, amount, transaction ID if available)
   • Description of the billing issue
   • Supporting documentation

6.2 Resolution Process

• We will investigate legitimate billing disputes within 7-10 business days
• If we determine an error occurred, we will work with DodoPayments to resolve the issue
• Resolution may include correcting future billing or providing service credits
• Fraudulent or invalid dispute claims will not be processed

6.3 Technical Issues and Service Interruptions

6.4 Force Majeure

No refunds will be provided for service interruptions caused by:

• Natural disasters
• Government actions or regulations
• Internet infrastructure failures
• Third-party service provider outages
• Other events beyond our reasonable control

7.1 Plan Upgrades

• You can upgrade your subscription plan at any time
• Upgrades take effect immediately
• You will be charged the prorated difference for the remainder of your billing cycle
• No refunds are provided if you later decide to downgrade

7.2 Plan Downgrades

• Downgrades take effect at the end of your current billing period
• No refunds are provided for the price difference between plans
• You retain access to higher-tier features until the downgrade becomes effective
• Some features or content may become inaccessible after downgrading

8.1 Promotional Pricing

• Promotional offers and discounts are subject to specific terms and conditions
• Promotional pricing is non-refundable
• Promotions cannot be combined unless explicitly stated
• We reserve the right to modify or terminate promotions at any time

8.2 Discount Codes

• Discount codes are for one-time use unless otherwise specified
• Invalid or expired discount codes will not be honored retroactively
• No refunds will be provided if you forget to apply a valid discount code at purchase

9.1 Chargeback Policy

• Initiating a chargeback for legitimate charges may result in immediate account suspension
• We will provide all necessary documentation to dispute invalid chargebacks
• Account access will be restored only after chargeback resolution and payment of any outstanding balances

9.2 Alternative Resolution

Before initiating a chargeback, please contact us at contact@trayve.app to resolve any billing concerns. We are committed to working with you to address legitimate issues.

10.1 Legal Requirements

• Refunds may be provided only where required by applicable law
• Such refunds will be processed according to local legal requirements
• Users in jurisdictions with mandatory refund rights should contact us to discuss their specific situation

10.2 Extraordinary Circumstances

In rare cases involving:

• Proven billing system errors
• Unauthorized account access resulting in charges
• Technical failures preventing any service access for extended periods

We may, at our sole discretion, provide refunds, service credits, or other compensation. Each case will be evaluated individually.

11.1 Currency

• All prices are displayed in the applicable currency at the time of purchase
• Currency conversion fees charged by your payment provider are your responsibility
• Exchange rate fluctuations do not qualify for refunds

11.2 Taxes

• Listed prices may not include applicable taxes
• You are responsible for any taxes, duties, or fees imposed by your jurisdiction
• Tax obligations do not affect our no-refund policy

12.1 Customer Support

For questions about this Refund Policy or billing issues:

12.2 Dispute Resolution

13.1 Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

13.2 Notification

Material changes to this Refund Policy will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

13.3 Continued Use

Your continued use of the Service after policy changes constitutes acceptance of the updated Refund Policy.