Trayve Terms and Conditions

Effective Date: September 2, 2025

Last Updated: September 2, 2025

1. ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between Trayve ("Company," "we," "us," or "our"), an individual business operating in Maharashtra, India, and you ("User," "Customer," "you," or "your"). These Terms govern your access to and use of the Trayve platform available at https://trayve.app/ (the "Service"), an AI-powered virtual fashion try-on web application.

By accessing, using, or creating an account on our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

Contact Information:

  • Business Address: Pune, Maharashtra, India
  • Email: contact@trayve.app
  • Website: https://trayve.app/

2. DESCRIPTION OF SERVICE

2.1 Service Overview

Trayve is an AI-powered virtual fashion try-on platform that allows users to:

  • Upload clothing images for virtual try-on visualization
  • Select from our curated library of pre-generated fashion models and poses
  • Generate realistic images showing how clothing would appear on selected models
  • Access generated images permanently through their account
  • Utilize different service tiers based on their subscription plan

2.2 AI Technology Disclaimer

IMPORTANT: Our Service utilizes artificial intelligence and machine learning technologies provided by Fal.ai and Replicate.

You acknowledge and agree that:

  • AI-generated content may contain limitations, inaccuracies, or unexpected results
  • Generated images may not always perfectly represent how clothing would appear in reality
  • AI processing can be influenced by image quality, lighting, and other technical factors
  • Results may vary based on the complexity of clothing items and model combinations
  • Generated images may not be entirely unique, and similar results may be produced for other users
  • We continuously work to improve our AI models, but cannot guarantee perfect accuracy

2.3 Service Availability and Modifications

We reserve the right to:

  • Modify, suspend, or discontinue the Service or any part of it at any time
  • Update our AI models, pre-generated model library, and available features
  • Implement usage limitations or restrict access to certain features
  • Change the availability of features across different subscription tiers
  • Perform maintenance that may temporarily affect Service availability

We will provide reasonable notice of material changes when possible, but are not obligated to do so for routine updates or emergency maintenance.

3. USER ACCOUNTS AND ELIGIBILITY

3.1 Account Registration

To access the Service, you must create an account by providing:

  • A valid email address
  • Your full name
  • A secure password
  • Phone number (optional)
  • Any additional information required for your chosen subscription tier

3.2 Account Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring all account information remains accurate and up-to-date

3.3 Age Requirements and Supervision

Our Service is available to users of all ages. However:

  • Users under 13 years of age should have parental supervision
  • Parents/guardians are responsible for monitoring their child's use of the Service
  • Parents/guardians are liable for any charges incurred by minor users
  • We encourage parental guidance for appropriate content creation

3.4 Account Termination Rights

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms or our policies
  • Engage in fraudulent or abusive behavior
  • Upload prohibited or illegal content
  • Attempt to circumvent our security measures or usage limitations
  • Remain inactive for extended periods (as defined in our data retention policy)

4. SUBSCRIPTION PLANS AND BILLING

4.1 Available Service Tiers

Trayve offers four subscription tiers:

  • Free Plan: Limited features with basic access to the virtual try-on service
  • Creator Plan: Enhanced features for individual users and small creators
  • Professional Plan: Advanced features designed for small to medium businesses
  • Enterprise Plan: Full feature access with premium support for large organizations

4.2 Subscription Terms

  • All subscriptions are billed in advance for the selected period (monthly or annually)
  • Billing is processed through DodoPayments (https://dodopayments.com/)
  • You authorize automatic billing for recurring subscriptions
  • Subscription fees are non-refundable as outlined in our Refund Policy
  • Features and limitations for each tier are as described on our pricing page

4.3 Plan Changes and Cancellations

  • You may upgrade your plan at any time, with immediate access to new features
  • Downgrades take effect at the end of your current billing period
  • You may cancel your subscription at any time without penalty
  • Cancellation stops future billing but maintains access until your period ends
  • Reactivation is available at any time by selecting a new subscription plan

4.4 Billing and Payment

  • All prices are listed in the currency displayed at checkout
  • Additional taxes may apply based on your location
  • Payment disputes should be addressed with DodoPayments initially
  • Overdue accounts may result in service suspension
  • We reserve the right to change pricing with 30 days notice

16. ACKNOWLEDGMENT

BY USING THE TRAYVE SERVICE, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by all provisions contained herein
  • You understand the AI-powered nature of our Service and its limitations
  • You accept the risks and responsibilities associated with using AI-generated content
  • You have read our Privacy Policy and Refund Policy
  • You consent to the collection and use of your information as described
  • You understand that violation of these Terms may result in account termination

17. CONTACT INFORMATION

For questions, concerns, or legal notices regarding these Terms:

Primary Contact:

Email: contact@trayve.app

Response Time:

We aim to respond within 48 hours during business days

Business Address:

Pune, Maharashtra, India

Last Updated: September 2, 2025
Version: 1.0

LEGAL DISCLAIMER: These Terms and Conditions are designed to protect both Trayve and our users while ensuring compliance with applicable laws. However, laws vary by jurisdiction, and you should consult with legal counsel if you have specific questions about how these Terms apply to your situation.

This Terms and Conditions document is governed by the laws of India.